Job_Team Lead_Pfizer_Sarita Vihar

Please send resume to:

B1 , Team Lead
Work Location
Sarita Vihar, Delhi
B. Pharm
§  2 + yrs & Minumum one year of experience in team handling or as an SME
§  Candidate with additional experience in Voice Process will be given preference
Skills ( Must Have)
§  Registered pharmacist with pharmacy council, B. Pharma & M. Pharma
§  Good working knowledge of computer i.e., MS-Office
§  ISP / Internet knowledge will be an added advantage
§  Excellent verbal & written communication & presentation skills.
§  Should have a sound knowledge of the different tabs in ARGUS
§  Good analytical skills for MIS, number crunching & reporting to internal & external customers.
§  Ability to exercise managerial judgment and perform as a mentor.
§  Demonstrated Customer Service Skills.
Job Description
§  To supervise the team performing book-in and data entry  and all case processing activities.
§  To ensure daily productivity of the team members.
§  Evaluate the performance of the team in terms of productivity as well as the client reverts.
§  Prepare monthly Agent Report Card (ARC) and provide one-on-one feedback to each individual team member on their performance
§  Reconciliation of the daily case tracker.
§  Prepare the monthly business review data for the BIDE team.
§  Perform random audits of the cases booked in by the team to check the quality.
§  Track and analyze the top defects of the team to identify the training needs for the team
§  Lead Team Huddles to ensure that all the client updates are shared with the team on a regular and timely basis.
§  Calls with Client for feedback sharing
§  Monthly Calls with Client to discuss CPMs
US Shift

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